Refund policy

Every order is quality-checked before it leaves our warehouse each product is opened, tested, and confirmed working before it's packed. Because of this, and because our products are handled by hand once they reach you, we're not able to accept general returns or exchanges for change-of-mind or wear from use.

If something arrives damaged or incomplete

If your order arrives broken, faulty, or missing a part, we've got you just email us within 8 hours of delivery at [your support email] with your order number and a quick photo or video of the issue. We'll sort a replacement or refund, no back-and-forth required.

We're not able to process claims made after the 8-hour window, or for damage that happens after delivery from use, drops, or rough handling these products are built for play, but like any toy, they're not indestructible.

Before you reach out

A quick unboxing video from a sealed package is the fastest way to get any damage claim approved instantly no waiting, no questions asked.

Questions before you order? Reach us at info@projectheist.com and we'll help you pick the right product the first time.